Shriver Hall Concert Series, “Baltimore’s premiere importer of classical music talent” (The Baltimore Sun), seeks applications for the position of Operations Manager. This position is responsible for the efficient, smooth, and professional operation of Shriver Hall Concert Series, with duties in event production, digital events and streaming, technology needs, website maintenance, CRM management, archives, concert staffing, and administration.

ESSENTIAL DUTIES & RESPONSIBILITIES

Event Production

• Manage logistics for all in-person and digital activities, including concerts, talks, community events, donor receptions, internal events such as board meetings, and additional programming and activities as they are developed
• Organize all matters pertaining to event production, including set-up, instrument rentals/delivery, equipment, vendors, staffing, and coordinating with venue staff
• Arrange and coordinate logistics of visiting artists, including itinerary, rehearsals, travel, lodging, and hospitality.
• Coordinate Front-of-House operations, including staffing, patron safety, and parking
• Grow and manage volunteer and student usher programs
• Manage filming, photography, and audio recording of all SHCS events
• Oversee maintenance and care of SHCS’s pianos
• Serve as manager on duty for production matters at all SHCS events.

Tech

• Manage, develop, and implement technology for all digital and hybrid programs, as well as all film elements and patron technical support
• Help manage CRM system (TotalInfo), setting up events and packages, building and running reports, and supporting data hygiene
• Update and maintain website content and track analytics in collaboration with third-party web administrator
• Help expand SHCS's data capabilities
• Administer the digitizing, cataloguing, and conservation of organizational documents and audio files, and maintain accurate records of performances, artists, dates, programming, and encores.
• Update and maintain office systems and equipment in collaboration with third-party IT firm (e.g., digital platforms, new technology, media storage, device maintenance)

Administrative

• Oversee and maintain inventory of all physical property and equipment
• Administer contracts for artists and independent contractors
• Collaborate in the solicitation of advertisements for the annual program book.
• Assist promotion team in creation of digital materials
• Support box office operations as needed
• Being flexible and pitching in where necessary given the small staff size
• Provide administrative support

Other duties as assigned. Responsibilities may vary based on experience brought to the position.

DESIRED QUALIFICATIONS

• Knowledge of classical music and standard concert practices / venue operations.
• Knowledge of audio/video production, streaming platforms, and digital events.
• Excellent written, verbal and interpersonal communication skills. Ability to communicate warmly, respectfully, transparently, and effectively across mediums with people of different cultures and socio-economic backgrounds.
• Proactive, strong attention to detail, excellent organizational and time management skills with ability to work on multiple projects simultaneously.
• Comfortable working independently and in collaboration
• Relentless curiosity with the ability to productively question existing systems and engage in solution-oriented thinking.
• Personal integrity
• Knowledge of MS Office, CRM software, virtual meeting software, and cloud storage. Familiarity with visual design tools (Canva or equivalent), Google Suite, SurveyMonkey a plus.
• Must be available to work events on evenings and weekends. Must be accessible by mobile phone during concert periods.
• A valid U.S. driver’s licenseand ability to lift 30 pounds (boxes, etc)
• For the safety of patrons, artists, volunteers, and staff, and in compliance with The Johns Hopkins University, the location of SHCS offices and primary performance venue, Shriver Hall Concert Series requires employees to be fully vaccinated against COVID-19 and influenza. Documentation of COVID-19 vaccination status must be provided if an offer of employment is made.

ORGANIZATIONAL DESCRIPTION

Founded in 1966, Shriver Hall Concert Series is one of the nation’s most respected presenters of internationally known soloists and chamber ensembles. The eight-concert Subscription Series is presented in the 915-seat Shriver Hall auditorium on The Johns Hopkins University’s Homewood Campus in Baltimore, MD. In addition, the free Discovery Series is presented in venues throughout the region, and educational and community activities are conducted throughout the year. Learn more at shriverconcerts.org/about-us.

While enjoying a close working relationship with The Johns Hopkins University, SHCS is an independent 501(c3) corporation that relies solely on ticket sales, endowment income, grants, and contributions for support, and is governed by a Board of Directors.

SHCS is an equal opportunity employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to providing a non-discriminatory and welcoming environment.

ORGANIZATIONAL COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ACCESSIBILITY

In May 2022, SHCS’s Board unanimously adopted a statement of commitment to the values of diversity, equity, inclusion and accessibility in all aspects of our work. The statement describes our foundations in Baltimore City, our guiding beliefs, initial steps SHCS will take as we work to become a more equitable and inclusive organization, and a system for accountability. The statement will also inform SHCS’s forthcoming strategic planning process. Learn more at shriverconcerts.org/diversity.