The Baltimore Museum of Art (BMA) seeks an enthusiastic, customer-services oriented individual to create and foster a positive and welcoming experience for BMA visitors and members. The ideal candidate will have impeccable communication and customer service skills and will be comfortable managing multiple priorities while working in a public-facing, team-based environment.
This full-time, non-exempt position reports to the Senior Director of Events. The incumbent will be scheduled to work 35 hours per week on-site at the BMA Wednesdays/Fridays-Sunday 9:15 a.m.-5:15 p.m. and Thursday between 9:15 a.m.-9:15 p.m. (schedules vary) with some additional evenings required. “Street team” shifts will be scheduled for all VEAs accordingly and take place off-site in place of a regularly scheduled on-site shift.
RESPONSIBILITIES
Responsibilities include:
- Providing exemplary customer service to BMA visitors and members
- Promoting repeat visitation, program participation, works in the museum’s collection, and Museum membership
- Answering guest questions and processing admission for museum programs, exhibitions, and special events
- Collecting visitor data and feedback, via in-gallery surveys and comment cards
- Assisting visitors with parking-related processes
- Fielding phone calls from visitors with questions
- Serving as a liaison between visitors and BMA colleagues
- Participate as VEA representatives in institutional committee meetings, including but not limited to Accessibility, DEI, Exhibitions, Front of House, All Colleagues meetings
- Efficient and effective communication with other front of house teams including Security, Facilities, Events, and the BMA Shop
- Performing daily visitor services operations at the Box Office, Coat check, and Information Desk
- Participate in community outreach programs and events as part of the BMA “street team”
- Maintenance responsibilities include cleaning and disinfecting the information desk, phones, laptops, and touchscreen surfaces
QUALIFICATIONS
- Associates or Bachelor’s Degree preferred or professional experience equivalent
- Minimum 1-3 years cash handling experience and 3-5 years customer service experience
- Excellent written and verbal communication skills and strong interpersonal skills
- Advanced working knowledge of Microsoft Office suite, email and internet applications
- Experience using PCs and working with multi-line phone system, photocopier, and scanner
- Familiarity with or ability to learn membership database, ticketing and/or POS software
- Ability to stand for extended periods of time and occasionally lift and move cartons weighing up to 30 pounds.
- A deep appreciation for art is a bonus
Salary Range
Part-Time/Hourly
Employer Name:
The Baltimore Museum of Art
Job Title:
Visitor Experience Associate (Full-Time)
Job Submission Requirements:
APPLY
Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this posting describes you, then you are highly encouraged to apply for this role.
Please send a cover letter with salary requirements and resume to
[email protected] with “Visitor Experience Associate” and your first and last name in the subject line.
Incomplete application materials will not be considered.
No phone calls please.
Position will be posted until filled.
Benefit Package
BENEFITS
The BMA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a culturally diverse staff and strongly encourage all qualified professionals to apply.
We offer a competitive salary and a generous benefits package. For this exempt position we offer medical, dental, vision, prescription, 403b retirement plan with match, long term disability, flexible spending account, flexible and condensed scheduling, museum and restaurant discounts, and reduced fee gym membership. We also offer accrued vacation, holidays, personal days, floating holidays, and sick days.
This position is a bargaining unit position.
SALARY - $19.35 per hour
