The Manager of Gallery Learning is responsible for Identifying, training, scheduling and evaluating gallery teachers, specifically the volunteer docents(approximately 70), part-time educators(8) and museum associate(1). S/he identifies program and training needs and employs best practices in adult learning to support these educators in their gallery teaching. S/he reports to the Director of Education.

Leads group of volunteer docents in order to ensure that programs are implemented with a high level of quality by:

• Identifying the needs of the museum’s audiences and programs, and identifying docents that can facilitate conversations that align with these needs.
• Supervising, scheduling, coaching, and evaluating docents
• Preparing and maintaining enrichment calendar for continuing docents
• Maintaining accurate contact information by creating, distributing, and updating group contact information as needed.
• Serving as main point of contact for docents to answer questions and solve challenges.
• Communicating with docents about program information and expectations
• Providing support to the docents including a docent leadership committee
• Becoming familiar with docent needs

Leads group of museum educators and education associates in order to ensure that programs are implemented with a high level of quality by

• In collaboration with managers interviewing candidates
• Supervising, coaching, and evaluating staff. Planning and leading new-hire and monthly training sessions. Providing ongoing mentorship to team
• Preparing and maintaining monthly schedule by compiling all program dates and staff availability, assigning shifts to appropriate staff, updating shared calendar, revising the calendar as needed, and communicating with full-time staff to ensure programmatic needs are fulfilled.
• Maintaining accurate contact information for staff by creating, distributing, and updating group contact information as needed.
• Communicating with staff about program information and expectations

In collaboration with Education Team, conducts the on-going evaluation of exhibitions, installations, and gallery teachers and programs by

• Fostering a culture of reflection and evaluation
• Providing ongoing feedback on program content, delivery, and visitor engagement strategies
• Acting as the point person for an outside evaluator
• Facilitating cross-departmental conversations regarding program evaluation results

Aligns the programmatic needs of other departments with the delivery of content and gallery experiences by

• Collaborating with the School Programs Team to help shape effective experiences for Prek-12 school audiences.
• Collaborating with the Community Programs Team to continually evaluate the content and format of in-gallery conversations for Thursday night programming and other adult/community programs.
• Collaborating with the Family Programs team to align the training of Museum educators with the training of the docents.
• Becoming familiar with docents’ needs, skills, and preferences to match docents with tours.

Supports PreK-12 tours and studios as well as adult tours by:

• Strategizing about how the work of the docents can support the efforts of other departments.
• Leading tours to special interest groups, VIPs, schools, and adults as needed.
• Leading PreK-12 tours and studio classes as needed

Job Qualifications

• Bachelor’s Degree required, Masters degree preferred
• 3-5 years of demonstrated progressive experience in working and/or overseeing staff focused on museum education, art history education, or art education
• Demonstrated experience coordinating/managing/training educators or adult learners
• proven ability to effectively lead others and collaborate in a team environment
• Excellent customer service background.
• Excellent written and verbal communication skills. Excellent interpersonal and public relations skills.
• Creative thinker, willingness to innovate and experiment with new modes of engaging visitors in the galleries
• Computer proficiency to include Microsoft Word, Excel, and Outlook at the intermediate level.
• Ability to evaluate problems, determine causes of events, formulate and recommend solutions. Able to interact with a diverse group of people.
• Enthusiastic desire and ability to work in cross-departmental and divisional teams
• Ability to tour groups in the museum galleries
• Ability to multi-task, organize work, and meet deadlines with careful attention to detail
• Availability for a Monday-Friday work week, some weekend and night hours are required. Must be able to stand for long periods of time when training and when giving tours.