Summary of Essential Functions: The BCAN Operations Coordinator will be part of a small, dynamic team to provide administrative and operational support for the Baltimore Creatives Acceleration Network - a 10 year citywide project of the Maryland Institute College of Art that provides strategic and holistic entrepreneurship support to Baltimore’s creatives. The position requires a highly organized, proactive, detail-oriented, and resourceful person who enjoys working in a fast-paced, collaborative startup environment and is passionate about creating economic opportunities for Baltimore’s diverse creative community.

Essential Duties & Responsibilities:

• Conduct welcoming and energizing customer intake and follow-up, and field inquiries in person, over the phone, and via email
• Document and track customer interactions, relationships, and data
• Assist with the preparation of monthly expense reports, credit card reconciliation, and invoice processing
• Facilitate the scheduling and documentation of meetings with program partners, stakeholders, advisors, and team
• Organize and maintain project files and operational documentation within cloud-based project management software and file storage platforms
• Assist with program evaluations by conducting surveys with program participants
• Conduct inventories, supply orders, and building maintenance requests to help ensure BCAN HQ is fully operational
• Work with BCAN team to help coordinate and onboard BCAN volunteers and interns
• Perform other related duties as assigned

Knowledge, Skills and Abilities:

• Effective oral, written and visual communications skills
• Impeccable organizational skills
• Excellent customer service
• Proficiency in financial and data management
• Willingness to learn, adapt, iterate
• Fluency in Google Suite, Asana, and Microsoft Excel, Microsoft Word, Microsoft Powerpoint
• Ability to manage multiple projects efficiently
• Love for Baltimore and its creative community
• Interest in entrepreneurship

Minimum qualifications:

• Proven experience managing programs in the arts

Preferred Qualifications:

• Entrepreneurial experience
• College degree
• Working with public programs in the arts

Reporting to this position: No direct reports

Conditions of Employment:

• Successful background check

• Ability to travel, work evenings and/or weekends as necessary