QUALIFICATIONS • College diploma or university degree in the field of information technology or computer science • 1-3 years experience preferred • ASCP, CompTIA A+, HDI-CSR, MCSA or other relevant certifications • Knowledge of basic computer hardware, including Mac and Windows • Extensive application support experience with Microsoft Office 2013, Adobe Creative Cloud • Excellent interpersonal, with a focus on rapport-building, listening and questioning skills • Exceptional written and oral communication skills • Strong troubleshooting and documentation skills • Ability to absorb and retain information quickly • Exceptional customer service orientation • Experience working in a team-oriented, collaborative environment BENEFITS The BMA is an equal opportunity employer and a drug-free workplace. We offer a competitive salary and a generous benefits package. For this exempt position we offer medical, dental, vision, prescription; 403b deferred compensation retirement plan; long term disability, and employee assistance program; flexible spending & transportation account; flexible and condensed scheduling; discounts at our museum shop, programs and exhibitions, and restaurant; reduced fee gym membership; and a continuing education discount. We also offer 4 weeks of earned vacation, 8 holidays, 3 personal days, 2 floating holidays, and 12 sick days each fiscal year. APPLY Please send cover letter, resume, and salary requirements via e-mail to [email protected] with “IT Help Desk” and include your first and last name in the subject line next to the title. Incomplete application materials will not be accepted. No phone calls please.