The Baltimore Museum of Art (BMA) seeks an enthusiastic and experienced Visitor Services Associate to ensure a positive and welcoming experience for BMA visitors and members. The ideal candidate will have impeccable communication and customer service skills and will be comfortable managing multiple priorities while working in a fast-paced, team-based environment.
RESPONSIBILITIES
Responsibilities include:
· Providing exemplary customer service to BMA visitors and members
· Promoting repeat visitation, program participation, and Museum membership
· Selling tickets for museum programs, exhibitions, and special events
· Collecting visitor data and feedback
· Monitoring and contributing to the Museum’s online and social media efforts
· Assisting visitors with parking-related processes
· Serving as a liaison between visitors and BMA colleagues
· Performing daily visitor services operations at the Box Office, Coat Check Room, and Information Desk
This full-time, non-exempt position reports to the Visitor Engagement Manager in the Digital Experience & Communications Division. The incumbent will be scheduled to work 35 hours per week between the hours of 9:15 a.m.-5:15 p.m. Wednesday through Sunday, with some additional evenings required.
Employer Name:
Baltimore Museum of Art
Job Title:
Full-Time and Part-Time Visitor Services Associates
Job Submission Requirements:
QUALIFICATIONS
• Positive attitude and an ability to represent the Museum internally and externally
• Bachelor’s Degree or professional experience equivalent
• Minimum 1-3 years cash handling experience and 3-5 years customer service experience
• Excellent written and verbal communication skills and strong interpersonal skills
• Advanced working knowledge of Microsoft Office suite and familiarity with email and internet applications
• Experience using PCs and working with multi-line phone system, photocopier, fax machine, and scanner
• Familiarity with ticketing and fundraising software, and knowledge of art/art history
• Ability to stand for extended periods of time and occasionally lift and move cartons weighing up to 30 pounds.
BENEFITS
The BMA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a culturally diverse staff and strongly encourage all qualified professionals to apply.
For this non-exempt position we offer medical, dental, vision, prescription, 403b deferred compensation retirement plan, long term disability, employee assistance program, flexible spending & transportation account, flexible and condensed scheduling, discounts at the museum shop, programs and exhibitions, and restaurant, reduced fee gym membership, and a continuing education discount. We also offer 67.2 hours of earned vacation, 9 holidays, 3 personal days, a floating holiday, and 12 sick days each fiscal year.
APPLY
Please send a cover letter and resume to
[email protected] with “Visitor Services Associate” and your first and last name in the subject line.
Incomplete application materials will not be accepted
No phone calls please.