The Baltimore Museum of Art (BMA) seeks to fill the position of Administrative Manager in the Director’s Office. This position oversees the day-to-day operations and administration of the Director’s Office and provides proactive support to the Director, including project management. S/he serves as a key liaison between the office and internal and external constituents including BMA staff, volunteers, and Trustees, maintaining the highest level of institutional service and confidentiality. This critical position is also responsible for a wide range of administrative activities including: writing and processing correspondence; managing the office budgets; processing invoices, expense reports, reimbursements, and timesheets; maintaining the Director’s calendar; maintaining active paper and electronic files; handling or delegating time-sensitive correspondence with the general public, members, and other stakeholders; screening and directing phone calls.
RESPONSIBILITIES
Responsibilities include but are not limited to:
· Create a welcoming and friendly atmosphere through a positive attitude, willing cooperation, and an awareness of the needs and concerns of others.
· Provide excellent visitor service, problem-solve, and satisfy internal and external customers as necessary.
· Anticipate the Director’s needs and proactively bring together appropriate people and resources to support the Director in addressing issues.
· Act as liaison between the Director’s Office and internal constituents and external constituents, including BMA staff, Trustees, consultants, elected and appointed officials, volunteers, members of Friends Groups, et al.
· Handle confidential information in a professional and discreet manner.
· Assist with significant institutional projects, such as exhibition and program planning, fundraising planning and follow-up.
· Assist in preparing presentations and remarks.
· Manage the development and coordination of office budgets.
· Initiate all correspondence including phone calls, email, mail and other written communication.
· Ensure that all administrative tasks are done in an effective and efficient manner, including copying, reviewing outside mail, drafting correspondence, screening phone calls when requested, and maintaining Director’s office files as needed.
· Schedule the Director’s internal and external appearances including any necessary travel accommodations.
· Work closely with the Senior Management Team.
· Work collaboratively across the museum and represent the Director at cross-departmental and cross-divisional meetings.
This full-time, exempt position reports to the Director of the Baltimore Museum of Art.